Fwd: Nuts/Bolts falling off!

You can read my email to Memphis Shades below. You can also see the pictures I included specifing what I am missing and how many I am missing.

I received the package from them yesterday (still never received a package or follow up from my email to them 2 months ago) with parts! Yea, exciting right? No.

I received 4 bolts, 2 acorn nuts, and 2 bracket washers/nut backer things. (Technical terms.)

Was I asking too much? Is that all they got? If so, they really need to make their extra hardware available elsewhere!

So while I really appreciate them sending me the parts for free, I am very, very dissapointed in their inability to send out what is requested.

Am I wrong in this?

---------- Forwarded message ----------
From: Angela
Date: Tue, Jun 16, 2009 at 5:00 PM
Subject: Nuts/Bolts falling off!
To: customerservice@memphisshades.com

Bike: 1998 Honda Shadow ACE Deluxe
Windscreen: Slim 17": MEM4220

I am missing many nuts and bolts from my windscreen assembly. These
have vibrated and fallen off over the past year, and I can't find
anywhere to replace the parts. I have been to several of your
dealers and no one has spare parts or knows how/where to get them.
Emailing you is my last effort short of replacing everything!

Bolt/Nut (x2) for attaching the Slim to the mounting bracket
Bolt/nut (x4) for the frame of the Slim

Pictures attached.

Please mail to:
Angela ******
***** Alicia Pkwy, #****
Mission Viejo, CA 9****

Thanks,
Angela

Bracket:

Windscreen (17" Slim):

Holy crap on a cracker!

I did a bit of cleaning over the weekend and decided to remove my windscreen to give it a good cleaning, and to clean parts of my bike that have not seen a cleaning rag since I put the windscreen on about four years ago. Later that day I had an eye appt and jumped on my bike without putting the screen on. I got home later and discovered some of the nuts & bolts fell off, which means I can't put the screen on.
Holy crap!!! It has been years since I road without a windscreen and boy have I been sissyfied! My neck is SORE! I have a "hang on for dear life" feeling while riding, not to mention a feeling of not being able to breath deeply. Whoa.
I emailed Memphis Shades for replacement nuts and bolts, but I am not holding my breath. I have emailed them in the past and have either been ignored, or sent the wrong parts. I'll let cha know.